| Take a look at what we've done for some of our clients with our core service offerings: |
 |
- IT Support
- Managed e-mail and Internet
- Network design and installation
- Server-based computing
- System and network security
- Custom software development
- Strategic IT planning
|
|
Network design and installation
A developer of financial and analytical software needed to upgrade its outdated network and domain structure, so as to keep abreast of the technological changes they were facing at their clients’ sites. TSI designed and implemented a new network structure for the client, including a gigabit backbone with multiple rack-mounted servers running Active Directory, MS Exchange and Terminal Services. The results included:
1. A redundant cabled network according to CAT5E specification
2. A fully redundant security-based system
3. Remote access to all required systems and data
4. Tools for effective troubleshooting
|
Central server and remote backup
A
growing SME luxury goods manufacturer needed a centralised system to administer all of its documentation and accounting, as well as remote and secure sales and management access to data. TSI recommended that the client install a Windows server configured for centralised usage, to allow all users to store their documents securely and to access them from any local or remote workstation. The results included:
1. 24/7 connectivity from anywhere in the world
2. Off-site daily backup of all critical data
3. Greatly enhanced system security
4. A set of standard, uniform workstations
|
IT support
A leading distributor of mining and industrial equipment required general IT support with the ability to deliver a consistent, deterministic service and to grow at a pace similar to that of its own corporate growth. TSI was the perfect partner for the job, since this kind of support is one of our core capabilities. We were careful to align the value systems of our respective leadership, to deliver the expected levels of service as well as hardware and software solutions. The results included:
1. Enormous IT growth (from 15 PCs at one site to 60 PCs over 3 sites)
2. Superior service in a centrally managed and supported environment
3. E-mail and business information accessibility
4. High security and high connection up-time
5. Cost-efficient Internet technologies
6. Customised IT solutions and competitive edge
7. Rapid diagnostic capability and remedy response
|
Accounting and stock management
A
fast-growing eyewear and fashion goods company was looking for a reliable, scalable accounting and stock management system. TSI investigated the market and recommended a solution to meet the business’s unique requirements. We introduced the relevant application vendor to the client, and created a reliable Linux platform on which the application could run. The client subsequently entrusted us with supporting their whole IT infrastructure, and the results included:
1. Maximum system availability
2. Ongoing system support
3. Reduced complexity and network demands
4. Cost savings on Linux
5. Full support for workstations, printing and networking
6. Efficient two-way communication
|
E-mail and Internet solution
A
popular hotel and restaurant in the heart of Sandton had become more reliant on e-mail and the Internet for conducting business, and was seeking a more robust and productive solution than their individual dial-up connections. After investigating a number of offerings, the hotel signed up for TSI’s e-Box – a fully supported e-mail and Internet service for small- and medium-sized businesses. The results included:
1. Constant and monitored e-mail and Internet access
2. Quick response to any e-mail and Internet problem
3. A built-in firewall and anti-virus system
4. A backup dial-up connection in case of emergency
|
Security solution
The SA office of a multinational mining services company required a secure connection to their Europen headquarters. The traditional dedicated leased-line offering was investigated but found to be prohibitively expensive, and the client needed a solution that would interface with existing equipment on the remote side. TSI engineered a secure VPN (Virtual Private Network) solution based on the e-Box e-mail and Internet server and using a standard DSL Internet connection. The results included:
1. Cost savings
2. Transparent, secure access to overseas applications and data
3. Complete compatibility with the existing equipment in Europe
4. Quick response to network problems
|
Laboratory Information Management System
A water-testing laboratory had been storing its sample data in multiple spreadsheets. But, as the data volume increased, this became too difficult to manage and analyse. The client considered a number of solutions, but found them all to be too costly and contacted TSI. Working with the client, we developed a web-based, multi-user laboratory information management system (LIMS ). The results included:
1. Cost savings
2. Improved system availability and increased up-time
3. Better system integrity and storage
4. Improved reporting speed and quality
5. Customised analysis and reporting
6. Enhanced system security
|
|
Case Studies 
