 More IT, less time
Have you started to suspect that your business is outgrowing its ‘do-IT-yourself’ phase? Technology changes almost every day. But just as the industry grows and develops, today’s businesses find themselves with less and less time to manage their IT. This often leads to hasty system implementation, which can yield poor performance, a bad fit, or inadequate reliability.
Ideal for all SMEs
To address this, TSI offers a professional IT support service designed specifically for small- and medium-sized companies. It covers hardware, system software, networking, security, e-mail and Internet. This makes the service equally suitable for SMEs with limited in-house IT personnel or no IT team at all, because you can focus on your business and leave the IT to the experts.
Ongoing support
What’s more, our month-to-month service agreement guarantees ongoing support – which is particularly important in urgent situations of sudden crisis, such as system failure with no backup, virus attacks or breakdowns in e-mail. You have access to in-depth expertise in one or more specific areas, expert support for your in-house resources and a single point of contact.
The bottom line
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You’re assured of a faster response, because we use remote support tools.
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You have the freedom of a month-to-month agreement, because we depend on our excellent service quality to retain our clients. There’s no lock-in.
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You don’t have to recruit and manage multiple service providers, because we offer a one-stop shop for hardware, software, networking, security, e-mail and Internet.
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You always have access to the big picture and better problem-solving skills, as a result of our 100 years of combined IT and engineering experience.
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You experience genuine accountability, knowledge sharing and continuity, thanks to our innovative web-based job tracking system .
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You enjoy access to superb knowledge resources, like Microsoft Technet, which we apply entirely for the benefit of your business.
Click here for more details about our service agreement.
Remote Support Tools
On instruction from a TSI Support Engineer, you may be asked to click one of these links to download and install a trusted piece of software that will allow the TSI support engineer to assist you remotely over the Internet ... while you participate and watch. Or you can leave us to do our technical thing and get yourself a fresh cup of coffee.
Download TSI's Custom built UltraVNC by clicking here or for situations where firewalls and or other security measures are in place we may need you to download the TeamViewer Client by clicking on the following icon:
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